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Frequently Asked Questions
Updated over a week ago
  • Help me set up an Encouraged app.

    On the Encouraged apps page, tap on the ‘+’ and select the app that you wish to encourage. Set daily goals and schedules for usage, select the routines during which you want to make this app accessible, and optionally create a schedule for it. Now your encouraged app is set up.

  • I want to turn off Encouraged apps
    To turn off the Encouraged Apps, go to the Encouraged Apps page and turn off the Encouraged Apps toggle.

  • What will happen if I turn off the encouraged app?
    Turning off the Encouraged App feature will stop tracking and goal-setting for the selected apps. Your child will no longer receive reminders or goals related to these apps.

  • How do I pause the encouraged app for just one app?
    To pause an Encouraged App for a specific app, select the App and tap on the pause option available at the bottom of the page to stop encouraging temporarily.

  • What are supporting apps? (For encouraged apps)
    Supporting apps are additional apps that complement or are required when the encouraged app is being used. Eg. Google docs or Google Sheets while using Byju's. You can add the supporting apps in the section ‘Supporting apps’

  • What are supporting websites? (For encouraged apps)
    Supporting websites are online resources that supplement the encouraged apps, providing additional information, activities, or learning materials.You can add the supporting apps in the section ‘Supporting Websites

  • How do I delete the schedule for the Encouraged app? but I want to keep the Encouragement app goals.
    To delete a schedule in an encouraged app without affecting its goals, simply go to the Encouraged Apps page, tap on the app for which you wish to remove the schedule, and scroll down to the 'Schedules' section. Here, tap on the schedule you want to delete and then tap on the 'Delete Schedule'. This action will remove the schedule, ensuring your goals within the app remain unaffected.

  • How do I allow the Encouraged app during a routine?
    To allow an Encouraged app during a routine, follow these steps:

    • Go to the Encouraged app page and tap on the app you wish to allow.

    • Tap on 'Allowed during' on the app's detail page.

    • Choose the routines during which the app should be accessible.

    • Remember to save your settings.

  • How do I remove access to Encouraged app during a routine?

    • To restrict an Encouraged app during a routine, follow these steps:

      • Go to the Encouraged app page and tap on the app you wish to restrict.

      • Tap on 'Allowed during' on the app's detail page.

      • De-select the routines during which the app should be restricted and Save

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