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Avoid using multiple user accounts
Avoid using multiple user accounts
Updated over a week ago

Let's talk about something important regarding your child's device: the impact of having multiple user accounts on their Android device and how it affects the Superr.

When there are many user accounts on an Android device, each one works separately. This means that the rules and limits Superr sets might not apply to all accounts. While one account might have rules, another one might not, letting your child access things without supervision.

Also, Superr might have trouble managing multiple accounts at once. The rules set for one account would not work the same way for others, which can make it hard to keep track of what your child is doing on their device.

To deal with this, it's important to keep an eye on the user accounts on your child's device. Try to keep one user account instead of multiple.

Starting with Android 5.0, certain Android phones have the option ‘Multiple users’ to create multiple user accounts, which include the guest account that can be used to avoid Superr’s protection. This feature allows creating another account on the device, much like a separate user account on a computer.

Here are the steps you have to follow to disable ‘Multiple users’ and remove existing user accounts.

For Android 12 and above:

To check if the ‘Multiple users’ feature is enabled:

  1. Swipe down the status bar to access the quick settings menu.

  2. Swipe down from the top of the screen again to expand the quick settings menu.

  3. Look for the user icon in the quick settings menu's top or bottom right corner.

If there is no user icon in the quick settings menu, then 'Multiple users’ is disabled.

If the user icon is present, tap on the user icon:

  1. Tap on the settings option inside the user menu.

    The name would vary on different devices for the settings option. It could be ‘User settings’, ‘More settings’, ‘Manage users’, ‘More’, etc.

  2. Turn the switch off for ‘Multiple Users', which is present as the first option in the menu screen.

▶️ Watch how it's done

For Android 11 and below:

Unfortunately, there is no method to disable the ‘Multiple Users' feature on devices with Android 11 and below. You may have to delete the other non-admin accounts, including the guest account, after making sure that the data in those user profiles has been saved.

  1. Swipe down the status bar to access the quick settings menu.

  2. Swipe down from the top of the screen again to expand the quick settings menu.

  3. Look for the user icon in the quick settings menu's top or bottom right corner.

  4. Tap on the settings option inside the user menu.

    The name would vary on different devices for the settings option. It could be ‘User settings’, ‘More settings’, ‘Manage users’, ‘More’, etc.

  5. Tap on the settings icon beside the user profile or the guest profile you want to delete.

  6. Tap on the ‘Delete user’ option.

  7. Tap on the ‘Delete user’ option in the following bottom sheet that pops up.

▶️ Watch how it's done

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