Certain functionalities on different devices of various brands trigger some issues in the Superr Kids App. We at Superr are developing a comprehensive solution to prevent known and unknown issues on your child's device and will provide a fix in a future update.
Common issues shared by every device:
Common issues shared by every device:
Safe Mode:
Safe Mode on your Android device is like a special mode that helps troubleshoot issues with your phone or tablet. When you activate Safe Mode, your device only runs essential system software, temporarily disabling any third-party apps you've installed, including the Superr Kids App. This can be helpful if your device is acting strangely or if you suspect that a specific app might be causing problems.
The Safe Mode is a helpful tool for identifying and resolving issues, but it may temporarily affect how third-party apps like Superr Kids App operate on the child's device.
Problems it causes for the Superr Kids App:
The Superr app gets disabled in Safe mode. It won’t function at all in this mode.
YouTube, Google Chrome, and other Google apps are all considered system apps and not third-party apps. And so the child would be able to use them without any supervision from the Superr Kids app.
If your child’s device has somehow entered Safe mode, you will see no third-party apps installed on the device. It turns on aeroplane mode, sealing your device away from anything that it didn't ship with. However, the aeroplane mode can be disabled, and the child would be able to use the internet anyway.
The solution to this issue:
To exit Safe mode, you just have to restart the device. Long-press the switch key on the device and select the restart option in the power menu that pops up.
We, from Superr, are working on a solution to prevent the child's device from going to Safe mode without getting permission from the parents and will be providing a fix in the future update.
Samsung devices:
Samsung devices:
Power Saving Mode:
Power Saving Mode:
Power-saving mode is a tool that helps you extend the battery life of your Samsung device by disabling certain functions, features, or even apps. This mode includes reducing the processing speed of the device to 70% and would limit the background activity of certain apps, including the Superr Kids App.
Problems it may cause for the Superr Kids App:
The child would be able to open apps that were blocked
Not receiving any notification
This issue would occur only rarely on some Samsung devices. As per the latest version, the app should function properly. But if the above-mentioned problem occurs, follow the below steps you have to follow to ensure the proper functioning of Superr.
The solution to this issue:
Swipe down the status bar at the top of the screen to access the quick settings menu.
Swipe down from the top of the screen again to expand the quick settings menu.
Look for the ‘Power saving’ setting icon.
Turn the setting off by tapping on the icon.
▶️ Watch how it's done
OR
Open the device settings menu and tap on “Battery and device care”.
Tap the “Battery” option.
Tap the toggle button next to the "Power saving" option to turn off the Power saving mode.
Ultra Battery Saver mode or Maximum Power Saving mode
Ultra Battery Saver mode or Maximum Power Saving mode
Similar to Battery Saving mode on Samsung devices, there is an advanced version for it. The Ulta Battery Saver mode would change the default home app of the device (as shown below) and may cause irregularities such as :
For some devices, if the configuration is enabled, it would disable Wi-fi for the device.
Only four extra apps can be added apart from the Phone, Messages, Settings and browser app, which are already present on the home screen.
Limited notifications would appear
The child would be able to open apps and websites that were blocked.
However, as per the latest version of the Superr Kids App, the app would be functioning properly in the background. The default Home app permission screen would appear on the device to ensure the home app is enabled back for Superr.
But if the above-mentioned problem occurs, follow the below steps you have to follow to ensure the proper functioning of Superr.
The solution to this issue:
On the home screen, tap the More Options icon on the top right of your screen.
Tap the ‘Turn off Power Saving’ option.
OR
Swipe down the status bar at the top of the screen to access the quick settings menu.
Swipe down from the top of the screen again to expand the quick settings menu.
Look for the ‘Power saving’ setting icon.
Turn the setting off by tapping on the icon.
OR
Open the device settings menu and tap on “Battery and device care”.
Tap the “Battery” option.
Tap the toggle button next to the "Power saving" option to turn off the Power saving mode.
There is a probability that the accessibility would crash for Superr on some Samsung devices after turning this mode off. There is no need to worry, as the accessibility permission screen will show up immediately. You can enable the accessibility of the app based on the instructions given.
We, from Superr, are working on a solution to prevent the child's device from going into Power saving mode and the Ultra Battery Saver mode without getting permission from the parents and will be providing a fix in the future update.
Xiaomi devices:
Xiaomi devices:
Ultra Battery Saver Mode:
Ultra Battery Saver Mode:
Ultra Power Saver Mode in Xiaomi devices is a feature that helps save battery power when it's running low. When you turn it on, it does a few things to make your battery last longer. First off, it stops things that use a lot of power, like Wi-Fi and all kinds of background activity. You will be able to use only six ‘non-essential’ apps other than calls, SMS, and network connectivity. Plus, it adjusts settings to use less energy, like dimming the screen. You can still pick which apps you need most. Overall, Ultra Power Saver Mode is a helpful tool that lets your Xiaomi device last longer when you need it to.
Can be found on:
Xiaomi devices (MIUI 12 and above)
Problems it causes for the Superr Kids App:
If this mode is turned on on the respective devices, the Superr app misbehaves, causing the Accessibility service to crash when turned off. It also allows the kids to access blocked apps and websites.
The default home app will also be changed to a minimalised version.
The solution to this issue:
Tap on the ‘Exit’ button on the top right corner of the home screen.
As of now, the Superr blocks the child from accessing this option in Settings. We, from Superr, are working on a fully-fledged solution to prevent the child's device from going to Ultra Battery Saver Mode mode without getting permission from the parents, and we will be providing a fix in a future update.
Dual Apps
Dual Apps
Dual apps on Xiaomi phones allow users to run two versions of the same app at once. This means you can manage two accounts on apps like WhatsApp or Facebook without logging in and out all the time. It's like having two separate phones on one device! With just a quick setup in your phone settings, you can easily switch between your personal and work accounts, making it super convenient to stay organised and productive on your Xiaomi device.
Problems it may cause for the Superr Kids App:
While cloning the Superr Kids app, a cloned Superr app with a new login will be created. It might confuse you.
The solution to this issue:
Tap on Settings
Tap on Apps
Tap on Dual apps
Turn the switch off for the Superr Kids App
We, from Superr, are working on a solution to prevent the child's device from letting a cloned version of the Superr Kids App be created and will be providing a fix in a future update.
Second Space:
Second Space:
Second Space is a cool feature in Xiaomi phones that lets you divide your phone into two separate areas. It's like having two different worlds on one device! With Second Space, you can keep your work stuff separate from your apps and data, which is super handy if you share your phone or want to stay organised. It's like having a secret hideout for your stuff, making sure everything stays safe and private.
But it won’t be cool for the Superr Kids App, as the app would be absent in the Second Space and have no way of monitoring what the kid is doing.
The solution to this issue:
Open the Settings
Tap on Special features
Tap on the Second space
Tap on Delete
Confirm with Delete
We, from Superr, are working on a solution to prevent the child's device from letting a Second Space be created and will be providing a fix in the future update.
OnePlus, Oppo, and Realme devices:
OnePlus, Oppo, and Realme devices:
Super power saving mode:
Super power saving mode:
Super Power Saving Mode on these devices helps you save battery when you need it. When you turn it on, it cuts down on how much power your phone uses by stopping background tasks and non-essential stuff. This means your battery lasts longer for important things like calls and messages. The screen gets dimmer, and you can only use a few apps. With Super Power Saving Mode, you can stay connected even when your battery is low, giving you one less thing to worry about during your day.
Can be found on:
All Oppo, Realme and OnePlus devices
Problems it causes for the Superr Kids App:
The location service gets turned off. Geofence and ‘Where’s my child now?’ features won't work properly.
The solution to this issue:
Tap on the exit icon in the top left corner of the home screen of the device to exit this mode.
As of now, the Superr blocks the child from accessing this option in Settings with an authentication screen. We, from Superr, are working on a fully-fledged solution to prevent the child's device from going to Super power saving mode without getting permission from the parents and will be providing a fix in the future update.
Smart power saver (Oppo Android 9):
Smart power saver (Oppo Android 9):
Smart power saver functions similarly to Super power saving mode and restricts background tasks and non-essential stuff on the device.
Problems it causes for the Superr Kids App:
Accessibility gets turned off for the Superr Kids App and tamper with the Superr Kids App’s functioning on the child’s device.
As of now, the Superr blocks the child from accessing this option in Settings with an authentication screen. But if this issue occurs, this is how you solve it:
The solution to this issue:
Go to Settings.
Tap on the Battery option.
Turn the switch off for "Smart Power Saver”.
We, from Superr, are working on a fully-fledged solution to prevent the child's device from going to Super power saving mode without getting permission from the parents and will be providing a fix in the future update.
Ultra saving mode (Realme Android 11 Go edition):
Ultra saving mode (Realme Android 11 Go edition):
Ultra saving mode (Realme Android 11 Go edition):
Another variant of Super power saving mode. It restricts background tasks and non-essential stuff on the device.
Problems it causes for the Superr Kids App:
Accessibility gets turned off for the Superr Kids App and tamper with the Superr Kids App’s functioning on the child’s device. The location service gets turned off. Geofence and ‘Where’s my child now?’ features won't work properly.
As of now, the Superr blocks the child from accessing this option in Settings with an authentication screen. But if this issue occurs, this is how you solve it:
The solution to this issue:
Tap on the exit icon in the top right corner of the home screen of the device to exit this mode.
We, from Superr, are working on a fully-fledged solution to prevent the child's device from going to Super power saving mode without getting permission from the parents and will be providing a fix in the future update.
Vivo devices:
Vivo devices:
Super power saving mode:
The Super power saving mode, also called Low power mode, is an effective way to extend the battery life of the device. Usually, it involves limiting screen brightness and contrast, disabling location services, restricting connectivity, and turning off nonessential apps.
Problems it causes for the Superr Kids App:
Accessibility gets turned off for the Superr Kids App and tamper with the Superr Kids App’s functioning on the child’s device.
As of now, the Superr blocks the child from accessing this option in Settings with an authentication screen. But if this issue occurs, this is how you solve it:
The solution to this issue:
Tap on the exit icon in the bottom centre of the home screen of the device to exit this mode.
We, from Superr, are working on a fully-fledged solution to prevent the child's device from going to Super power saving mode without getting permission from the parents and will be providing a fix in the future update.
In the event of any crashes or issues with Superr, follow the instructions provided by the permission screen and ensure that the permissions are enabled again. If the issue persists, then do not hesitate to contact support immediately for assistance. If possible, it would be helpful for us if you could send the DB dump. Here’s how you could do it:
Tap the settings icon on the top right corner of the Superr app home screen.
Tap on ‘Generate DB Dump for Support’.
Enter the issue in the text box in the popup that appeared.
Select the number of days based on the time since the issue occurred.
Tap the ‘Send’ button.
Ensure that the ‘Database dump sent successfully’ message appears.
▶️ Watch how it's done
